Terms of Use

Acceptance#

By accessing Wenable websites, demos, products, applications, support channels, documentation, or services, you agree to these Terms of Use. If you use the services on behalf of an organization, you represent that you have authority to bind that organization.

If a signed agreement, order form, data processing addendum, statement of work, or product-specific term applies to your use of Wenable services, that document controls where it conflicts with these general terms.

Eligibility and accounts#

• You must be at least 18 years old to purchase services from Wenable.
• You must provide accurate, current, and complete account and business information.
• You are responsible for safeguarding credentials, devices, API keys, access tokens, and administrator permissions.
• You must notify Wenable promptly if you believe an account, credential, device, or workspace has been compromised.

Services and orders#

Wenable may provide websites, web applications, mobile applications, AI-assisted engineering services, managed services, software, support, documentation, subscriptions, integrations, and professional services.

Commercial terms such as scope, fees, billing cycle, taxes, renewals, cancellation, support, service levels, and refunds are governed by the applicable order, statement of work, subscription terms, or written agreement.

Acceptable use#

You may not use Wenable services, content, automation, APIs, or AI-assisted workflows in a way that harms Wenable, customers, users, third parties, or the integrity of the services.

• Do not violate law, infringe intellectual property, invade privacy, or process data you do not have rights to use.
• Do not upload malware, attempt unauthorized access, bypass security controls, probe systems without permission, scrape at abusive volume, or interfere with service availability.
• Do not send spam, phishing, deceptive messages, abusive content, or material that promotes unlawful discrimination, exploitation, or harm.
• Do not use AI or automation to generate harmful instructions, impersonate others, evade safety controls, make unauthorized decisions, or conceal accountability for regulated or consequential workflows.
• Do not share accounts or allow unauthorized users to access paid, restricted, confidential, or customer-specific services.

Customer content and AI outputs#

You are responsible for customer content submitted to Wenable services, including prompts, files, code, logs, tickets, device data, instructions, and other materials you or your users provide.

You grant Wenable the rights needed to host, process, transmit, display, secure, troubleshoot, and improve the services for you, subject to the applicable agreement and Privacy Policy.

AI-assisted outputs may be incomplete, inaccurate, or unsuitable for a specific use. You are responsible for reviewing outputs and deciding whether they are appropriate before relying on them, especially for legal, financial, medical, safety, employment, security, regulated, or other consequential decisions.

Wenable intellectual property#

Wenable and its licensors retain all rights in Wenable websites, software, designs, source code, documentation, content, trademarks, logos, processes, AI workflow patterns, and service materials. These terms do not transfer any Wenable intellectual property rights to you.

You may not copy, modify, publish, sell, lease, reverse engineer, create derivative works from, or exploit Wenable services or content except as allowed by a written agreement or applicable law.

Third-party services#

Wenable services may link to, integrate with, or depend on third-party services such as identity providers, cloud platforms, payment processors, analytics providers, AI model providers, app stores, communication tools, or customer systems. Third-party services are governed by their own terms and privacy practices.

Security#

You must not attempt to violate the security of Wenable systems or use tools to extract data from Wenable services except through documented interfaces and authorized usage. Security issues should be reported responsibly through Wenable support or the contact form.

Disclaimers and limitation of liability#

Wenable services, websites, content, demos, and AI-assisted outputs are provided subject to the warranties, disclaimers, and limits in the applicable agreement. Where no separate agreement applies, they are provided on an as-is and as-available basis to the maximum extent permitted by law.

To the maximum extent permitted by law, Wenable is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business interruption arising from use of the services.

Changes, suspension, and termination#

Wenable may update services and these terms from time to time. The terms posted on the site at the time you access or order services apply unless another written agreement says otherwise.

Wenable may suspend or restrict access where needed to protect security, comply with law, prevent misuse, address non-payment, or enforce these terms or an applicable agreement.

Governing law and contact#

Unless another written agreement specifies a different venue or governing law, these terms are governed by the laws of Texas, USA, without regard to conflict-of-law principles.

Questions about these terms can be sent through the contact form or to the Wenable contact address listed on this site.