Privacy Policy

Scope#

This policy applies to information processed when you use Wenable websites, web applications, mobile applications, products, support channels, marketing forms, demos, newsletters, and managed engineering services.

Some products, enterprise agreements, data processing addenda, statements of work, or customer portals may include additional privacy terms. If those terms conflict with this policy, the more specific agreement controls for that product or engagement.

Information we collect#

We collect information when you provide it to us, when our services operate, and when connected providers or authorized business partners make information available to us.

• Contact and account information, such as name, company, role, email address, phone number, login identifiers, and support preferences.
• Commercial and billing information needed to evaluate, purchase, renew, invoice, or support products and services.
• Product and device information, including workspace activity, device metadata, configuration choices, audit events, usage records, diagnostics, crash data, and support artifacts.
• Website and communications data, including form submissions, newsletter preferences, event registrations, IP address, browser type, referring page, and email engagement signals.
• AI workflow data, such as prompts, instructions, retrieved context, tool calls, generated outputs, evaluation results, approval decisions, and operational logs when those workflows are part of a Wenable product or engagement.

How we use information#

• Provide, operate, secure, troubleshoot, and improve Wenable products and services.
• Create and manage accounts, authenticate users, maintain audit trails, process payments, and provide customer support.
• Build, evaluate, monitor, and improve AI-assisted systems, including retrieval quality, model behavior, safety controls, human review workflows, and production observability.
• Communicate about product updates, service notices, security matters, events, newsletters, and commercial opportunities, subject to your communication choices.
• Detect abuse, prevent fraud, protect Wenable, customers, users, and the public, and comply with applicable law, contract terms, or enforceable requests.

Customer content and AI systems#

Customer content from private products, projects, repositories, tickets, logs, prompts, outputs, embeddings, and evaluation traces is handled as customer confidential information when the applicable agreement treats it that way.

Use of customer content for model training, benchmarking, public case studies, marketing, or unrelated product development requires authorization through the applicable agreement, product setting, or written approval.

AI-assisted outputs can be useful but may be incomplete, outdated, or incorrect. Wenable designs production AI workflows with review, logging, guardrails, and evaluation where appropriate, but customers remain responsible for validating outputs before using them for consequential business, legal, medical, financial, safety, or regulated decisions.

Cookies and similar technologies#

Wenable uses cookies, local storage, and similar browser technologies for essential site functions, saved preferences, analytics after consent, and campaign attribution only where allowed. Our Cookie Policy explains these categories and how to manage choices.

How we share information#

We do not sell private personal information. We share information only when there is a business, legal, security, or authorized customer reason to do so.

• With Wenable personnel, affiliates, contractors, and advisers who need the information to provide services, support customers, protect systems, or operate the business.
• With vendors and subprocessors that provide hosting, infrastructure, analytics, communications, payment, security, support, AI, or professional services under appropriate confidentiality and security commitments.
• With customers, administrators, or authorized users within the relevant account or engagement.
• With authorities, courts, regulators, or third parties when required by law, enforceable request, dispute process, security incident response, or protection of rights and safety.
• In connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to continued protection of the information.
• With your consent or at your direction.

Retention and security#

We retain information for as long as needed to provide services, support customers, comply with legal or contractual obligations, resolve disputes, maintain security, and improve products. Retention periods may vary by data type, product, agreement, and legal requirement.

Wenable uses administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, alteration, disclosure, or destruction. No online service is completely secure, so we also rely on monitoring, review, and incident response to reduce risk.

Your choices and rights#

• You can opt out of promotional email by using the unsubscribe link or contacting Wenable.
• You can manage optional website cookies from the Cookie Policy page or your browser settings.
• You can request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where applicable law gives you those rights.
• Enterprise customers and account administrators may control some account, user, device, and workspace data directly through product settings or contractual support channels.

International transfers#

Wenable operates with teams, infrastructure, vendors, and customers in multiple regions, including the United States and India. When information is transferred across borders, we use contractual, technical, and organizational safeguards designed to protect it in accordance with applicable requirements.

Changes and contact#

We may update this policy as products, laws, vendors, or operations change. The date above shows the latest posted update.

Questions about privacy or data rights can be sent through the contact form or to the Wenable contact address listed on this site.